Who we are:
Just a group of gearheads from the Bay Area, dedicated to solving your everyday problems.
PRIVACY POLICY
Last updated: 11/02/2024
This Privacy Policy describes how ARTA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from artamade.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
INFORMATION WE COLLECT THROUGH COOKIES
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as WooCommerce and WordPress.
- Our payment processors, who collect payment information to process your payment to fulfill your orders and provide you with products or services you have requested.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services – To perform our contract with you, including processing payments, fulfilling orders, sending account notifications, and arranging for shipping.
- Marketing and Advertising – To send marketing communications and to show you relevant advertisements for products or services.
- Security and Fraud Prevention – To detect, investigate, or take action against possible fraudulent, illegal, or malicious activity.
- Communicating with you – To provide customer support and improve our Services.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with WooCommerce and WordPress, please see WordPress Cookie Policy. You can control Cookies through your browser settings.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including with vendors who perform services on our behalf, business partners, and as required by law.
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone.
THIRD-PARTY WEBSITES AND LINKS
Our Site may provide links to third-party websites. We do not control or assume responsibility for their privacy or security practices. Please review these sites’ privacy policies directly.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children.
SECURITY AND RETENTION OF YOUR INFORMATION
We take steps to secure your information but cannot guarantee “perfect security.” We retain your information as long as needed to provide the Services and comply with legal obligations.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights related to your personal information, such as access, deletion, correction, and portability. You may also opt-out of promotional emails. Please contact us to exercise your rights.
COMPLAINTS
If you have complaints, contact us at [email protected]. You may also contact your local data protection authority.
INTERNATIONAL USERS
We may transfer, store, and process your information outside your country. We comply with applicable laws regarding data transfers.
CONTACT
If you have any questions about our privacy practices or this Privacy Policy, please email us at [email protected].